Technical help

As and when technical questions arise with our site we will continue to post tips and advice to help our audience as best we can.

In order for us to manage general issues more effectively, we have a Technical help forum in the message board allowing others to benefit from previous topics.

If you have any particular problems browsing our website please send details through our enquiry form as the feedback we receive will help us improve our service to you.

Browsers

Although, the site should work fine in earlier versions of Internet Explorer (IE 5.5 and above) we would highly recommend upgrading your browser to the latest stable version being IE 7. Click on the following link to download the latest version of the Internet Explorer browser >>

Firefox has been rapidly growing in popularity over the last couple of years as an alternative browser to Internet Explorer. Click on the following link to download the latest version of the Firefox browser >>

If you're running OS X 10.3.9 or below, then update Safari 1 to the latest version. If you're running OS X 10.4 or above, then update to the latest version of Safari 2.0. Both these updates are available through Software update option listed in the Apple menu.

Plug ins

This site utilises QuickTime, which you will need installed on your pc in order to benefit from some of the feature rich items we've introduced to the site. Click on the following link to download the latest QuickTime media player >>

This site utilises Flash, which you will need installed on your pc in order to benefit from some of the feature rich items we've introduced to the site. Click on the following link to download the latest Flash media player >>

In order to download the PDF documents found throughout the site, Adobe Acrobat Reader will need to be installed on your PC. Click on the following link download Adobe Acrobat reader >>

Cookies

We use cookies to keep track of what you have in your shopping basket. The cookies used are completely safe, they do no store any information that could be used to identify you. To add products and to place an order you must have cookies turned on.

To turn cookies on please follow the instructions below for AOL, Microsoft and Netscape browsers:

Microsoft Internet Explorer 6.x

1. Select "Internet Options" from the Tools menu.
2. Click on the "Privacy" tab.
3. Slide the "Settings" tab down to Medium
4. Click "OK".

Microsoft Internet Explorer 5.x

1. Select "Internet Options" from the Tools menu.
2. Click on the "Security" tab.
3. Click "Custom Level" button.
4. Scroll down to the "Cookies" section.
5. Set "Allow per-session cookies" to "Enable".
6. Click "OK".

Mozilla Firefox 1.x

1. Select "Options" from the Tools menu.
2. Find the "Cookies" tab in the "Privacy" section.
3. Select "Allow sites to set Cookies".
4. Click "OK".

Safari 2.x

1. Select "Preferences" from the Safari menu.
2. Find the "Security" tab.
3. Under "Accept Cookies" select "Only from sites you naviagte to".
4. Click close.

Netscape Communicator 6.x

1. Select "Preferences" from the Edit menu.
2. Find the "Cookies" section in the "Privacy & Security" category.
3. Select "Enable all cookies".
4. Click "OK".

AOL 6.0, 7.0

1. Select "My AOL" from the tool bar.
2. Select "Preferences" from the menu.
3. Click the "WWW" icon.
4. Select the "Security" tab
5. Click "Custom Level"
6. Scroll down to the "Cookies" section.
7. Set "Allow per-session cookies (not stored)" to "Enable"
8. Click "OK"

Movie handling

Please note that video files are best viewed over a broadband connection. To get the best quality picture and fastest download times, Sussex TV highly recommends the specifications below:

• Broadband connection
• Windows XP/2000/98
• Mac OS X

You can still view the videos if you have a narrowband dial-up connection, but be aware that they will take a long while to download. On slower connections it may be advisable to allow the movie to download in full prior to playing them, in order to guarantee an uninterrupted playback. Also, there is audio on every movie clip, so make sure you have your speakers turned on!

The embedded movies you find throughout the site are run using the Flash player.

The movie comes with basic controls allowing the end user to run the movie as desired.

These button controls are as follows include,

1. Play/ Pause
2. Stop and reset
3. Back to beginning
4. Jump to end
5. Streaming indicator
6. Sound on/ off
7. Volume up/ down